This article was originally posted by Dan Chenok on the Business of Government Blog. For the last 15 years, the IBM Center for The Business of Government has implemented a mission of bringing external research and leadership perspectives to causes and potential solutions for hard problems facing the public sector. With the retirement of JonathanRead… Read more »
Gadi Ben-Yehuda Good Things Come in Pairs: One blog post called “Two Reasons Why Municipalities Need a Citizen Engagement Program,” and two sites with social media tools for federal agencies: HHS’s Center for New Media, and a Digital Engagement Guide. But you can break them into thirds. Actually, here’s a third: How to Write theRead… Read more »
Though informing is the first rung in the public participation ladder, it is the second step, consulting, that two—way communication and the promises it entails become paramount. The IAP2 says that the purpose of consulting is “To obtain public feedback on analysis, alternatives and/or decisions.” In essence, agencies enabling this kind of participation are promisingRead… Read more »
Gadi Ben-Yehuda Wil workplaces become more gray-friendly? Andrew Krzmarzick asks “What If the Workplace Had More 70-Somethings? Because It Will…” and goes on to list some of the important issues that the changing demographics of the workplace raise. Quite a few people respond. EPA’s Got (new e-) Mail. In the same week that Nora EphronRead… Read more »
There are many roles for social media within government agencies. Joshua Joseph of the Partnership for Public Service is spearheading research into one area: improving operations. We had a lively, discursive conversation yesterday not only about how social media can be used at various points in an agency’s project life-cycle, but about how the PartnershipRead… Read more »
In May, I offered to launch a social media summer book club. Since then, I’ve received a lot of emails asking me to pick a first book and set a date. So let’s do it! Book: Bowling Alone, Robert Putnam Date: Tuesday, July 17, 1230 – 1400 Place: Google+ Hangout (also known as: your ownRead… Read more »
The Round-up welcomes its newest contributor, Michael Keegan. Also: due to vacations at the Center, the next round-up will be posted on June 29. Gadi Ben-Yehuda Gov 2.0 in Cities and States: On Govfresh, Luke Fretwell interviews Jonathan Reichental, CIO of Palo Alto, asking him about his “‘digital city’ vision.” Matthew Hall writes in CivicRead… Read more »
Gadi Ben-Yehuda Social Media: Useless and indispensable? Naomi Simson writes a contrarian post titled “Face it – social media is not the answer to customer engagement” which juxtaposes nicely with “Social Media Customer Service Faces a High Bar,” an article that demonstrates how customers expect a response through social media within 24 hours. How muchRead… Read more »
These four rules help government agencies plan for social campaigns, because they force us to answer key questions about our audience, our message, the tools at our disposal, and the resources available to us–the four constant variables in every activity that includes a social layer. The Goal of a more Participatory Government I’ve been thinkingRead… Read more »
Gadi Ben-Yehuda Who’s Online and What Are They Doing? The Next Web reports on an IAB Europe study finding that 427 million Europeans are now online, and 37% uses more than one device. Meanwhile, The HowTo.Gov blog writes about how all internet users spend thier time online: 22% on social networking, 21% on searches, andRead… Read more »