Remember what life was like before 311? Residents lucky enough to live in communities that operate 311 centers know the convenience of having one number to access a host of services and resources. In honor of such a great service, we think March 11th should be dedicated as National 311 Day! Let’s celebrate the communities… Read more »
Last week, PublicStuff hosted a webinar on how local governments can better leverage social media platforms to facilitate collaborative and constructive conversations with residents. Lynne DeWilde, PIO of Suwanee, GA, joined us to demonstrate actionable tips on how to use today’s most popular platforms, how to determine a social media policy and voice, how much… Read more »
When I first heard about PublicStuff partnering with the Staten Island Borough President’s Office, to be perfectly frank, my first question was “Why? How is this different from 311?” And so continued my education about navigating the services provided by New York.
Mobile phones have become the norm for people to connect with each other, restaurants, events and social media. Companies are making it easy to shop, pay bills and listen to music online. Yet some local governments have a tendency to keep things the way they’ve always been.
Philadelphia is the fifth largest US city with a population of 1.5 million. The City sought a better way to serve and connect with its diverse community, and to empower its residents to participate in improving their quality of life. The City partnered with PublicStuff to supplement its 311 call center with an interactive mobile… Read more »
The biggest brands in the world have one thing in common – they understand the value of customer service and have found unique ways to make it a core part of their business. How can we do the same in local government? Let’s learn from the top brands we’ve picked out. “Everyone should work inRead… Read more »