As a customer service manager, I am called upon to train others on the subject. In my search for continuous learning, I happen to run across an article by Pivot Point Solutions, based on President Obama’s Executive Order to improve customer service. What a lot of people don’t know is that, although the Executive OrderRead… Read more »
Jason Novosel, Novo Horizons Management Training, our guest blogger gave me a quote this morning: “You’ve got to get up every morning with determination if you’re going to go to bed with satisfaction.” (George Horace Lorimer). I thought this would be a good day to look south to my Australian colleague for his answers onRead… Read more »
This is both a training and a communication topic. A single question this time, but with a big impact and controversy. The question had to come up sooner or later–one that I was afraid I’d have to answer as a trainer and a speaker. Why Toastmasters, a great international organization that helps people learn publicRead… Read more »
Webinars are often used in the business training environment, but it is a newer version of that webinar idea with a host that is taking over when it comes to online/teleconferencing training: the teleseminar, which can be used to provide information, training, or promote or sell products to group of people interested in a particularRead… Read more »
Just added my Training and Development blog from The Free Management Library. Besides my blog there are many pertinent subjects available to this group. I hope you like it.