The movement to assess and improve the usability of federal government websites is small, vocal, and growing. GSA’s First Fridays program makes free usability testing available to federal agencies, and a wide range of agencies have undertaken their own regular assessments of their sites and applications. Slowly but surely, the archaic mindset that a .govRead… Read more »
Our last crowdsourced endeavor was a real success — with dozens of GovLoopers contributing over 80 examples of points of interaction between citizens and government — so why not push our luck and try another? With the election behind us, it’s time to focus on government, how it functions, and how that functioning can beRead… Read more »
The more I’ve thought about Citizen Experience — with its goal of reconsidering and improving the experience citizens have when they interact with government, both on and off the web — the more I find myself coming back to the same thought: we really need a list of all those points of interaction. I recognizeRead… Read more »
GAO will be holding the third of our live streaming AskGAOLive video chats this Monday. TOPIC: Federal Efforts to Help Struggling Homeowners Keep Their Homes LINK: http://www.ustream.tv/channel/gaolive WHEN: Monday, July 2, at 12:30pm The chat will be based on a GAO report being released on this subject later today. You can submit questions for GAORead… Read more »
Data: It’s for Yuppies and Hipsters. That’s the message I’m hearing lately from more than a few companies that deal in data. It seems like more often than not, the messaging around data is, frankly, elitist — based on an assumption that data is something for people of means. Because I’m a sucker for aRead… Read more »
I have had a pretty amazing two weeks. On December 8th, my wife gave birth to our daughter, Rose, and ever since we have all been home together getting to know our new family. I’m lucky to have a job with a leave policy that has allowed me to take this time without too muchRead… Read more »
Facebook recently unveiled its new format for Pages. Now, each organization or business presence must take the form of a Page, which is designed to look and operate much like a personal Facebook account, and which — a crucial point — must be linked to a personal profile. Facebook is adamant that all Pages mustRead… Read more »