Federal agencies are currently in the midst of developing grand reform plans and four-year strategic plans to submit to OMB this week. But sometimes it is worthwhile to stand back and look at whether you’re doing the basics right.
The common perception is that, as a group, federal managers tend to be risk-averse. However, new research based on data from the annual federal employee viewpoint survey concludes that the answer is: it depends.
Are tiered-evidence grants the way to go at your agency?
The “Category Management” initiative, started under the leadership of former OMB executive Anne Rung, is expanding to help the federal government buy goods and services in ways similar to how leading companies operate.
Improving customer service has been an off-and-on federal priority over a number of years. In fact, it is now more broadly referred to as “customer experience,” since research shows that “customer service” accounts for only a quarter of a customer’s overall satisfaction with their experience with a company or government agency.
Federal leaders are in a quandary about how to improve employees’ engagement on the job.
The Office of Management and Budget released in July a long-awaited update to their guidance to agencies on steps they should take to manage – not avoid — expected and unexpected risks to their operations
How do you get policymakers to listen to academics and scientists when making policy decisions? Much like the London subway system – there’s a need to “mind the gap!”
How organizations – and you — can become better at judging the likelihood of uncertain events.
It’s taken over 20 years, but the pieces seem to be finally falling into place for the use of performance information to inform decision making!