Personally, I am most wide awake, energetic, and focused early in the morning. Except my morning hours are usually sucked away by reading email, putting out fires, and being in meetings. Once I realized I was wasting these beautifully productive hours in things that did not require my absolute full attention, I started blocking offRead… Read more »
One of simple strategies online community managers use keep the community fire burning bright is to ignite conversations throughout the community. Once the discussion ignites, like a fire, it is likely to continue burning bright for quite a while because people tend to comment on discussions that are commented on by many others (they likeRead… Read more »
I have a core set of about 4 bloggers I read every day. And over the last 3 years, I’ve learned heaps and heaps about engaging online from these bloggers. These bloggers share pretty much everything about their lives with their audiences and in turn the community they build. They share details such as whereRead… Read more »
Early this morning I shook Justin Bieber’s President Obama’s hand. Haha – that one’s for you birthday-GovLoop-Steve! On a serious note, this morning I had the amazing honor and good fortune to walk onto the White House South Lawn alongside my wonderful, bad-ass friend Heather Coleman. The event was a state visit by the RepublicRead… Read more »
Facebook Page Insights are now available to page owners. This is a significant improvement from the previous insights capability with lots of opportunity to dive into more granular data, learn more about what your audience wants, host better conversations, and reach more fans. Here’s a fantastic guide for users just getting started. The guide coversRead… Read more »
A Community Manager has to be many things at once (hence the brain above). Here is my list of top 11 ingredients that make up the best community managers. 1. Listener: this person should be above all, a good listener. Hiring someone who only likes to hear him/herself speak won’t get you very far. 2.Read… Read more »
Last night I was standing in the security line at the airport. I leaned over for 30 seconds to reorganize something in my bag and when I stood up the line in front of me had moved up about 5 feet. I turned around and the woman behind me glared – “move up already ready!”Read… Read more »
Who wants a #Hi5 on #Hi5Friday? If you want to join in on a future #Hi5Tour, join our Facebook group. Find more photos like this on < Favorite
Yesterday Facebook rolled out a brand new feature that allows people to not only “friend” each other, but now “subscribe” – – making a personal profile more like a fan page. For example – let’s say I want to know what is going on with Mark Zuckerberg, but I am not “friends” with him. IfRead… Read more »
The New York Times Insight Group recently came out with this really fascinating research on the Psychology of Sharing. Lots of super interesting stuff here, but one section that really interested me are these 6 personas of sharers: The New York Times study found there are six sharing personas for online fans. Understanding these differentRead… Read more »