How far along is your agency in implementing the Customer Service Plan mandated in President Obama’s Executive Order 13571 – Streamlining Service Delivery and Improving Customer Service? In my latest blog post, I’ve provided a recommendation for a Short Term Web Measurement plan to help you: Receive customer feedback Evaluate the entire customer experience AnalyzeRead… Read more »
I was overseas when the guidelines on the use of web analytics and measurement on Federal government web site was published on June 25 and then spent a few days tromping in the woods with my son, so I haven’t had a lot of time to digest the OMB’s final memos. Yet after reading throughRead… Read more »
I was heartened to read that Federal CIO Vivek Kundra is committing funds to open a mobile app store on the app.gov platform in 6 months time. With a few mobile apps out there from the White House, NASA and the USPS, the importance of mobile could finally be getting the attention it deserves. It’sRead… Read more »