Knowing who your customers are is essential to having any successful business venture. I’m not talking about knowing their names or their locations (those are important) but knowing what makes them tick and their personalities is far more valuable. In our recent report: The Customer Service Playbook for Government, we go through all the waysRead… Read more »
A month back, Mr. GovLoop took a look at the pay grades of ESPN staff and federal workers. The findings were pretty interesting and it was a little bit of a mixed bag on who came out on top. Well browsing the web today I found another article where the pay scale of the sportsRead… Read more »
Our government is supposed to be a government for the people by the people. We really don’t specify who “the people” are so it’s probably safe to assume that it means everyone. I know the process works so most everyone can participate in it BUT the problem is that a majority of them don’t takeRead… Read more »
Everyone had that teacher who would say “If you learn one thing from this class, I want it to be…” Well that’s what we’re doing with our Big Data Guide. Maybe you aren’t a Big Data expert but let’s be honest everyone is talking about it so you should probably be familiar with the nutsRead… Read more »
All work and no play makes Stephen a dull boy. That’s why here at the GovLoop office I try to work hard, while still enjoying a game or two of ping pong a day with a co-worker (all with the blessing of my boss Mr. GovLoop). I actually feel like the 15 minutes I spendRead… Read more »
GovLoop recently release our new Citizen Engagement Guide which examines key touch points between government and citizens and how to optimize them for maximum impact. The following is a excerpt from the guide: How can other agencies learn from the IRS’ success with the IRS2Go app? Below are seven lessons they have learned over theRead… Read more »
This just in. YOU DON’T HAVE TO TAKE THE SEQUESTER LAYING DOWN. Yep, that’s right make enough noise and you to can find funding for your entire operation. Don’t believe me? Just read this excerpt from the Washington Post: Last week, President Obama signed a spending bill that gave the Agriculture Department’s food inspectors whatRead… Read more »
This just in an ailing company has decided that banning telework is the way to get themselves back on track. Yahoo! released a memo last week that tells employees that telework is no longer acceptable and that employees need to physically be in the office in order to effectively collaborate and communicate. According to Yahoo!Read… Read more »
The DorobekINSIDER – July 12, 2012 by cdorobek On Today’s Edition of the DorobekINSIDER Anthrax and plagues — scarry stuff. We remember the anthrax letters in 2001. We are going to talk to a public servant to works to create vaccines. His work has earned him a spot as a finalist for the Service toRead… Read more »
Influencing people is tough. Influencing them to a point of action is even harder but often times that’s what people in government are trying to do. A large part of government is citizen engagement and getting people to take action and support an idea or project. We sat down and chatted with Sandford Borins aRead… Read more »