I love this story from Cobb County because they used technology to totally change the way a department serves their constituents. It is attached here. Cobb County Constituent Service Case Study
Many times, I have written about how document management helps government agencies with specific missions – public works and asset management, courts and justice, health and human services, and so forth. But there are a few themes that cut across most agencies. One of the most important of these is compliance. So how do youRead… Read more »
Thoughts from AJ Hyland on serving your customer:http://youtu.be/DEcBK3mfngQ
Here’s an excellent post from my colleague Glenn Gibson, thinking about the size of enterprise projects and how we might tackle those given this new era of reduced staff and budget… Question: How do you eat an elephant?Answer: One bite at a time I first heard this amusing question six years ago from an ECMRead… Read more »
Last time I relayed some of the discussions and trends from this year’s Center for Digital Government Digital Counties award ceremony. While it may have sounded like county governments don’t have the budget for moving along current IT projects or starting new ones, that wasn’t true at all. In fact, in areas that ran theRead… Read more »
My colleague, Glenn Gibson wrote this interesting post on “the cloud”….. In my last blog post, “What’s Wrong With Today’s Definitions of The Cloud,” I discussed why I believe the term “Cloud” is so confusing to the average person. And it’s not getting any easier. Not only are we hearing about the Cloud around theRead… Read more »
A few weeks ago, I sat amongst some of the most tech savvy counties in the U.S. at the Center for Digital Government’s 2011 Digital Counties Awards. Each year, the Center selects county winners in population categories based on a survey of their IT efforts. Because these counties span all different geographies and populations, theRead… Read more »
In honor of the ESRI USers’ Conference underway in San Diego… Analyzing street intersections to recommend the best place for businesses to locate. This was the first opportunity my agency had to leverage GIS. We could tell a business where the T1 lines were, match that with available office space and highway access and developRead… Read more »
If you are interested in some of the latest discussion around GIS, open government, data sharing, etc., check out the blog – Users’ Conference Blog. It is being updated throughout this week’s conference in San Diego.
My colleague Glenn Gibson has just written these excellent thoughts around “the cloud” and I wanted to share with the GovLoop community! What’s Wrong With Today’s Definitions of “The Cloud” The Cloud. The iCloud. Cloud Computing. Cloud Power. Global Cloud. Local Cloud. Elastic Clouds. Public Cloud. Community Cloud. Hybrid Cloud. The Intercloud. Things can beRead… Read more »