(Previously posted to my private blog: A Minute with Mei.) Anonymous; do you remember Anonymous? This was the name of the commentor to many a posted article. Anonymous. Anonymous has been seen less and less. Just a few short years ago, we were not recognized on the Internet. The Internet was this vast playground whereRead… Read more »
X-posted to WordPress – not really government related, but Social Media related: We all remember the pseudo-psychology of the 80s when Self-Esteem issues were identified and the concept beat to death as a crutch for young up and coming emergent adults when we suffered failures in life. As we approach the end of this decade,Read… Read more »
As part of the “celebrations” of this week, Customer Service Week, I am attending various Customer Service related webinars. Whenever I attend similar functions, I get extremely agitated by the constant pounding of the use of empathy; and the term is used incorrectly. I have been in Customer Service for the last 22 years. InRead… Read more »
One of the key issues, aside from and never forgetting a good Social Media Policy, is the allotment of resources to maintain and monitor your various forums. Many of the various forums allow you to port (import) or stream one thread platform into another. For example, I utilize FaceBook as my onestop center, and IRead… Read more »
(The following was originally posted as a response to a Discussion List topic on Social Media Policy in FS Communications, a GovLoop Group) I have been entertaining a thought that is pertinent to this direct topic, but also to the entire landscape of knowledge and information management. The key word in that phrasing is “management,”Read… Read more »
http://www.rd.com/advice-and-know-how/how-to-be-polite-on-facebook/article155396.html This is an invaluable resource for folks who are still resistant to the idea of joining the Social Networks. It is not imperative by any means that any individual create and monitor a Facebook account, but if you are interested, but not sure you can handle the overwhelming demands on your time and attention,Read… Read more »
(Crossposted to LiveJournal) I am extremely excited that I am in the middle of this new cosmic shift. We are moving away from the days when the entire world is interconnected by all these cool gadgets and tools, and the government does not allow employees to participate. Now we are seeing a whole new movementRead… Read more »
Hi, there. My name is Yun-Mei Lin, and I currently work for the USDA Forest Service, in Albuquerque, NM. Personally, I have been involved in multiple Social Media networks, but have only recently discovered that businesses and government agencies are actually starting to utilized these tools to enhance communication and productivity. I am a majorRead… Read more »