Over the years, government has become more and more projectized. It’s undoubtedly a difficult task- working through culture barriers, developing a comprehensive strategy, and overcoming unforeseen (and potentially foreseen) obstacles. Even if you don’t have a Project Management Professional (PMP) certification, it is still important to know the key elements of good project management. ToRead… Read more »
Remember the Federal Data Center Consolidation Initiative that came out in early 2010? I sure hope so, because there has been a lot happening in the government space. In fact, GovLoop hosted an event earlier this year which included a very robust conversation. It was so popular and education filled, we are bringing it toRead… Read more »
The Mongols are an extremely violent motorcycle gang in Los Angeles organized over 30 years ago. John Torres, Deputy Assistant Director, Headquarters, Bureau of Alcohol, Tobacco, Firearms and Explosives, discussed leadership lessons learned from two undercover cases involving the gang. In 2001, Billy Queen, an AFT agent infiltrated the Mongols successfully for the first timeRead… Read more »
GovLoop Research Report: Re-Imagining Customer Service In Government GovLoop is proud to announce our latest resource, The GovLoop Research Report: Re-Imagining Customer Service in Government. In this report, experts in the field provide insights and best practices to improve customer service in government. This is our fifth and final post, but be sure to checkRead… Read more »
To stay productive and accelerate initiatives, today’s federal workers need access to information from multiple connected devices across multiple locations. However, in the era of trying to do more with less, it can be challenging to do this. “How can I access work related information from my phone, tablet, laptop etc” is a question weRead… Read more »
GovLoop Research Report: Re-Imagining Customer Service In Government GovLoop is proud to announce our latest resource, The GovLoop Research Report: Re-Imagining Customer Service in Government. In this report, experts in the field provide insights and best practices to improve customer service in government. Be sure to check out the home page to view additional resourcesRead… Read more »
Across the last year, improving customer service and increasing transparency have been two major priorities for organizations. Given this, I was curious to know what agencies were actually doing. As I was scrolling through some of the Customer Service Plan Signature initiatives, I came across HUD’s Ideas in Action. I immediately liked this plan asRead… Read more »
IBM recently released its Global CEO Study “Leading Through Connections,” which compiles interviews from over 1,700 CEOs in 64 countries across 18 industries, including the public sector. The report looks at how leading CEOs are responding to an increasingly open and interconnected world, where customers, employees and partners are all connected to the organization inRead… Read more »
GovLoop Research Report: Re-Imagining Customer Service In Government GovLoop is proud to announce our latest resource, The GovLoop Research Report: Re-Imagining Customer Service in Government. In this report, experts in the field provide insights and best practices to improve customer service in government. Be sure to check out the home page to view additional resourcesRead… Read more »
In this increasingly interconnected world people are used to accessing information quickly and easily. In turn, governments across the world are working to deliver information in a way that is more accessible, transparent and interactive to engage citizens. One way many governments are sharing information and communicating with citizens is through interactive maps. In aRead… Read more »