Putting final touches on presenations for Sharepoint Saturday the Conference D.C. I’m doing a mini presentation marathon for SPS Community [ http://www.spstc.org ] and Satory Global [ www.satory.com]. Implementing Service Management (ITIL) using SharePoint – A overview of a prototype and pilot for using SharePoint as a ITIL platform http://www.spstc.org/SitePages/Sessions.aspx?SessionID=83 Governance 101 – Lessons learnedRead… Read more »
Since technology appears simple to operation the assumption is that it’s simple to build and manage. What isn’t seen by end-users today is all the complexity behind a product or service. The consequences of operationally mature, technically naïve stakeholders and end-users are having to justify investments in information technology. While it’s not unreasonable to askRead… Read more »
Since technology appears simple to operation the assumption is that it’s simple to build and manage. What isn’t seen by end-users today is all the complexity behind a product or service. The consequences of operationally mature, technically naïve stakeholders and end-users are having to justify investments in information technology. While it’s not unreasonable to askRead… Read more »
Some real useful books on Social Networking, Information Architecture and Marketing I’ve read the past few weeks and recommend: Clout the art and Science of Influential Web Content, Colleen Jones Letting go of the works, Janice Redish Content Strategy for the Web, Kristina Halvorson On my stack to read next week: The Web Content Strategist’sRead… Read more »
I was asked at a recent meeting why there were so many consultants in the world now. The truth of the matter is there aren’t. There is a huge amount of contract labor, due to the shifting economics of corporate finance, that call themselves consultants. However, if you look at the billing model, control ofRead… Read more »
I don’t wish to come across like some old “back in my day” type of person reminiscing about the good old days for several reasons. First when I was starting out the powers that be, thought it would be a good idea to buddy me up with a lot of the senior technical staff andRead… Read more »
One of the things I’ve realized over the years, popular technology adoption does not equate to business productivity. It may actually be the reverse; when a technology becomes all the rage and takes on fad-like status, it rapidly gets out of control resulting in all manner of side effects. SharePoint is one such example. BeingRead… Read more »
Ayn Rand foreshadowed it in her bestseller, Atlas Shrugged, but what can be done about brain drain? The NEO model offers a new kind of vision for leveraging intellectual property and assets During the past twenty odd years I have held various titles and positions – almost always with the same small twist to them.Read… Read more »
Working Draft Section 1 of White Paper using SharePoint to enable ITIL http://briankseitz.wordpress.com/2011/07/01/sharepoint-as-an-itil-implementation-tool-why-should-i-care-about-itil-business-environment/
What is ITIL ITIL stands for the Information Technology Infrastructure Library Is a set of best practice areas for managing IT as services. These best practice areas follow the lifecycle of a service. These practice areas are: Service Strategy, Service Design Service, Service Transition, Service Operation, and Continuous Improvement Who should care CxOs especially CIOsRead… Read more »