Get Real About Work-Life Balance
In the Veterans Affairs Department, agency leaders have devised a way to attract and maintain a happy and productive workforce. Here’s how they did it.
Posts By Candace Thorson
Make It Easy for Employees to Work Securely
There’s a right way and a wrong way to modernize your agency’s IT, and choosing a short-sided approach can hurt you over time. An expert offers advice.
Digital Workflows Can Be Transformative
Staying loyal to outdated, paper-based systems not only prevents an agency from getting ahead and delivering better customer experiences — it costs real money for public entities that need to watch their bottom lines.
Data Storytelling: How to Connect Data to People
Data storytelling bridges the gap between accumulating data and doing something about it. Megan Huss, Director of the Process and Performance Improvement Program at the Center for Leadership Development in the Office of Personnel Management (OPM), explains how to make data storytelling work.
Delivering Better Services With Complex Tech
New technology helps agencies deliver better customer service and improve their operations. All that advancement, though, comes at a cost: It makes things more complex.
Foster an Inclusive (Hybrid) Workplace
How Dallas city government created a welcoming, inclusive atmosphere for all its employees.
Managing a Hybrid Workforce in Queens, NY
Here’s how one New York City borough balances remote and in-person work … and why officials think that remote opportunities are so important.
Follow an Outcomes-Based Approach for Hybrid Work
Establishing a hybrid work model is not easy — like many things in life, there are lots of ways to fall short — but the past two years have demonstrated that hybrid work can succeed.
What Makes Hybrid Work, Work
Ask people for their thoughts on hybrid work, and even its staunchest advocates usually offer caveats: It requires certain technology, a new management style, thoughtful culture-building and other reimaginings.
Defining ‘Hybrid Work’
All hybrid work structures must keep certain things in mind.