The Federal Plan to Improve Customer Experience
Government officials often talk broadly about improving customer experiences, but the Biden administration has unveiled an executive order (EO) that offers a detailed vision of what that means.
Posts By Candace Thorson
How to Create Psychological Safety at Work
It can be difficult to feel psychologically safe at work, to sense that we have the trust and confidence of colleagues and supervisors. Here’s how to encourage a supportive office culture.
How to Convey Your Value at Work, for Real
The workplace can be tough, and it can be hard to prove your value to managers and co-workers, especially as you’re climbing the ranks of government. Need some ideas? Here’s point-by-point guidance from a government expert in the know.
Lessons from Government Innovators
Ask intelligent minds from across government to talk about innovation, and there’s one thing they all say: It can be a long and difficult journey. Here are insights from public-sector experts and industry gurus.
Talking Smart About Artificial Intelligence
AI has transformed how government operates and interacts with citizens. There are challenges, though, and additional opportunities.
Phishing for Trouble: Personal Mobile Devices and Government Security
Government employees are using personal devices for work-related communications more than ever before. That leaves agencies vulnerable to new cyber risks.
How Agile IT Is Guiding State Return-to-Office Plans
Here’s how an innovative and flexible IT system is helping one state manage COVID-19 data for more than 60,000 government employees.