Data Ecosystems Help Agencies Succeed
The three core pillars of data transformation are people, processes and technology. Here are some pointers on how each can contribute.
Posts By Candace Thorson
How Can Agencies Mitigate Risks of Using AI?
As artificial intelligence becomes more prevalent, governments are attempting to control its risks through internal guidance and legislation. Here’s where those efforts stand.
Analytics Innovations Draw a Complete Data Picture
Organizations must curtail their use of manual systems and leverage all available data, structured and unstructured.
How Agencies Use AI Today
Although recent reports make AI sound like something new and untested, government (and industry) have been using some practical forms of AI for years. Here’s a rundown.
Journey Maps: Tracing Real-world CX
Journey maps track a typical consumer experience with a product or service. They’re complex, require careful planning — and can be an invaluable tool for agencies looking to improve their customer engagement.
Feeling Like You Belong
“Belonging” has emerged as an important objective of its own, one way to ensure the diversity and equity of groups and communities. Here’s what belonging means and how one town is making it happen.
Building a Pivot-Ready Organization
Moving to cloud-based services can help agencies respond more swiftly and efficiently to change. But it requires a clear strategy. Here are tips on how to build yours.
Moving Beyond Legacy IT
Some organizations haven’t fully embraced the cloud; others still run key operations on Windows XP. But all have challenges to overcome.
Bringing in Constituent Perspectives
To improve customer experience, you have to hear from constituents. Here are some ways to gain their feedback.
Habit #2: Foster Collaboration
Of all the ways to improve the productivity of your agency, collaboration is one of the most important. Here’s a look at how it works.