The Need for Better Software Application Security
Rather than ripping and replacing legacy systems, agencies are increasingly creating software applications to modernize their services.
Posts By Catherine Andrews
Changing the Government IT Game With Self-Service Portals
Self-service may not be the norm in government yet, but it is becoming the expectation. With the increasing desire to “do it yourself,” a self-service portal is essential.
Delivering Modern Digital Services to the Citizen with Transparency and Measurement
As agencies move more and more of their citizen interactions to the web and mobile applications, the digital citizen experience increasingly becomes the primary way they interact with their citizens and employees.
Increasing IT Infrastructure Security in Federal Agencies
If one thing is constant in the IT world, it’s change. Technology and procedures are often changing for the better in government, which improves processes and services that citizens can then use to improve their lives.
Improving Project Portfolio Management for 3,000 Employees with 200 Different Apps
The Interagency Information Technologies Division for Maryland’s Frederick County was managing projects for 18 divisions with a mix of spreadsheets and a SharePoint environment. But this was a time-consuming process that made it hard to plan effectively around resource capacity.
Altering the Course of Disease Surveillance: Connecting Cause and Effect to Location
The latest advancements in GIS technology have made the work of disease surveillance efforts even more comprehensive and effective. Here’s how.
Understanding the Importance of Resiliency
Because so many resiliency issues deal with location-based data, GIS is an essential tool for communities to use to understand and articulate where these challenges are, where they’re likely to be in coming years, as well as how and where these unforeseen issues can be either mitigated or rectified.
The Challenge: Ineffective Networks
Without a modern network, it’s nearly impossible for state and local governments to meet growing citizen expectations, security standards, maintenance requirements and more.
The First Step Toward Better Contact Centers
Contact center modernization should be a priority for all government agencies. It generates greater citizen satisfaction, increased employee engagement and cost savings. Here’s how to get started.
DevOps Today: It’s Time, and There Are No More Excuses
It’s clear that government can’t wait any longer before moving IT to a DevOps approach.