Oftentimes customer service is an afterthought for overworked, under-budgeted and underappreciated states. And citizens are obligated to use government services, so why does the experience matter? Why waste the money? It matters, says Illinois Chief Information Officer Hardik Bhatt because, “governments don’t go out of business, but businesses go out of government.” In 2013, IllinoisRead… Read more »
This interview is an excerpt from our recent guide, 30 Government Innovations That Mattered in 2015 which examines 30 government case studies that explore innovation at all levels of government. Innovations that spanned the government job spectrum from human resources to cybersecurity and back again. The ease of online services and digital resources are perks that citizensRead… Read more »
This interview is an excerpt from our recent guide, 30 Government Innovations That Mattered in 2015 which examines 30 government case studies that explore innovation at all levels of government. Innovations that spanned the government job spectrum from human resources to cybersecurity and back again. Security and speed are generally concepts that are incongruous for the publicRead… Read more »
This interview is an excerpt from our recent guide, 30 Government Innovations That Mattered in 2015 which examines 30 government case studies that explore innovation at all levels of government. Innovations that spanned the government job spectrum from human resources to cybersecurity and back again. The largest cyber breach in the history of government sawRead… Read more »
“Cybersecurity isn’t just an issue for leaders in the “big boy seats, but rather, for everyone using the Internet,” said Peter Singer, author of Cybersecurity and Cyberwar: What Everyone Needs to Know and a Brookings Fellow. Gone are the days when cybersecurity was just an information technology problem. In 2015 alone, eBay, LivingSocial, Adobe, Evernote,Read… Read more »
Drones. Those unmanned aerial vehicles (UAVs) that everyone from Modern Family’s Phil Dunphy to the Dalai Lama are taking a turn at piloting. Drones are quickly changing the information landscape with the possibility of being the most highly disruptive technology since the cell phone. They are true robots, tasked by their human masters for all typesRead… Read more »
“I have no one under the age of 40 in my office,” said a policy analyst from the Department of Veterans Affairs in a recent GovLoop survey. That policy analyst isn’t alone – the government is graying. According to the Office of Personnel Management, the average age of a government employee is 47. At theRead… Read more »
Long gone are they days where workers are tied to their desks. In fact, people increasingly rely on mobile devices to access information – especially those in field staff positions. Those mobile workers require fast, reliable location-based apps to get their jobs done. But how do you do that effectively? At GovLoop and Esri’s Meet UpRead… Read more »
Storytelling predates the written word. Storytelling predates hieroglyphics and it even predates Twitter – seriously. The first orators used storytelling to inform, engage and entertain. But even with all that history, effective storytelling remains elusive for many. One of the reasons the art of storytelling has fallen to the wayside is the emergence of technology.Read… Read more »
This interview is an excerpt from GovLoop’s recent guide, What the Internet of Things Means for the Public Sector, which explores insights and best practices into how government is using automated machine-to-machine transactions and implementing IoT in the public sector. The cyber world is a dangerous place. In a rapidly escalating environment of cyberthreats, obsolete devices, software beyondRead… Read more »