The benefits of understanding your customer journey and applying integrated digital solutions to meet citizen expectations are endless. But most important is that government agencies that understand those journeys are best equipped to deliver on their mission of serving citizens.
In a super-connected world with ubiquitous technology, agencies must have a well–defined yet agile program to address and respond to cyber risks. That usually means moving many processes and tools into the cloud, but how do agencies do that effectively? For most agencies, the answer lies in partnership with FedRAMP-authorized providers
In healthcare agencies, it’s critical that data not only be secure but also available in the case of disaster. In the event of a system failure or cybersecurity breach, healthcare organizations must be able to quickly recover secure copies of patient, provider and payer data. Access to this information could literally be a life orRead… Read more »
Agencies need a way to cut IT costs, boost employee productivity, and deliver high-definition user experiences on any device. And they need to do all of that without sacrificing security. That’s a tall order, but with secure digital workspaces it’s possible.
In a recent interview, Chief Technology Officer Bob Osborn at ServiceNow explained that this interaction must become the new norm for government. He explained that rising citizen demands make it imperative that agencies pursue new solutions, including intelligent agents, to create seamless experiences for constituents.
A ServiceNow survey of customer service leaders across industries found that the most successful service departments adopt three best practices.
Data can be extremely valuable to the way government achieves mission goals. But to reap that value, agencies must be able to do more than collect it; they must be able to analyze it.
Government employees must be able to contribute to their missions on day one, and they need a more secure and reliable means of accessing the agency network. Plus, IT organizations need a way to reduce the complexity and overhead associated with wireless access, so they can scale BYOD programs while maintaining the agency’s security posture.
This six step framework not only provides a way to understand current or completed digital transformation initiatives; it can also be used to plan and execute new projects.
Women make up less than 20 percent of the IT workforce in government, but that percentage is shifting. Now, women are not just investing in technology careers, but they are taking the helm at agencies. In this interactive panel, you will hear how these pioneering IT women are leading the way in their field.