The role of women in government was a hot topic in 2015. Many women rose to new professional heights, heading their agencies and setting an example for future generations. Others lauded the strives government is making toward equal opportunity for female public servants. And more than a few leaders called out the fact that we still have a longRead… Read more »
Happy Anniversary! About this time last year, I was sitting in a meeting with other GovLoop staffers thinking through ways we could better serve our audience of over 200,000 public servants. We talked about what challenges they face and how we could help them overcome barriers. We talked about what govies wanted from public service and how we could achieve whateverRead… Read more »
How do we reach more citizens and get them to truly engage with our services? That’s the question on nearly every government leader’s mind as they confront a changing technology landscape and new customer demands. At this morning’s Digital Engagement Breakfast, Natalie Fedie, VP of Client Success and Professional Services at GovDelivery, offered a few answers for how agenciesRead… Read more »
This is an excerpt from the recent Customer Service Playbook for Government. In the guide, we detail six plays to help you transform the way your agency serves its citizen users. We all have an idea of what the citizen user wants. After all, we are citizen users. But once you’ve imagined a new customerRead… Read more »
This post is an excerpt from GovLoop and Quantum’s recent industry perspective, “7 Ways to Unlock the “Big” in Your Big Data.” Before diving into how to manage big data, it’s important to understand why so much data is being amassed in the first place — because the drivers of growth also determine how it can be tackled.Read… Read more »
In a 2012 study, IDC projected that we would produce enough data by 2020 to fill 424 Nimitz-class aircraft carries, if all that data was stored on Blu-ray discs. That’s a lot of data. In fact, that’s so much data that we can safely say there is no way every date point will be seenRead… Read more »
There is a big difference between wanting to break the glass ceiling and knowing exactly how to do it. What kind of hammer should you use? How tall is the ladder you’ll need to climb? When you get there, what’s next? These are questions that many young women ask themselves when they enter public service,Read… Read more »
Learn the three steps to any human-centered design process in order to create better customer services in government.
I’ll be honest. As the author of a column on women’s rights and issues in government, it’s easy to get a little jaded at times. I slog through news about increasing gender pay gaps, underrepresentation in legislatures and agency leadership, and daily occurrences of workplace discrimination. Then, I catch myself thinking, “Geez, will it ever getRead… Read more »
In the private sector, you wouldn’t join a new company without first looking at their workplace culture, right? Of course not! You want to be happy, supported, and provided with opportunities to grow, so you do your research before accepting an offer. However, you might think of government – particularly the federal government – asRead… Read more »