Albuquerque’s 311 system goes beyond traditional phone calls with online, mobile app and Alexa options. Did you know in 2018, Albuquerque became the first city to integrate Amazon Alexa with its 311 contact center?
As a member of your community if you see evidence of illegal dumping notify your municipal leaders. Your are the eyes and hears of your community.
The city of Buffalo, New York’s “Operation Clean Sweep” program uses a proactive governance approach to engage with the community. Equally important, Buffalo illustrates that 311 is much more than just a number.
By and large, social media in some form is a part of the life of the public. Local government is in a perfect spot to embrace the power of this disruptive and highly-used platform.
Call volume to 311 is the source for data-driven decisions and measurement of success in curbing the city rat race.
The success of 311-model continues to inspire and ignite innovation.
How are cities are coping with the balance of popularity and safety of dockless devices?
As a former 911 and 311 director, I clearly remember the challenges of planning for an emergency. Both planned and unexpected emergencies demand an enormous amount of coordination.
Inspired by customer expectations and feedback the 311 community continues to increase connectivity options. Today’s users access 311 through kiosks, chat, text, online, mobile applications, email, artificial intelligence, and social media.