Retaining and recruiting top talent in government is a significant issue. Agencies want to be successful in providing government services and in order to do that, they need qualified contributors. Human resource departments are experiencing challenges in building stable staff within budgets that are continually stretched. Recruiting and retaining talent has become a significant issueRead… Read more »
By employing social intelligence, and measuring engagement, government then starts to understand their data and use is as leverage for their communication. Then by targeting the citizens they need to reach, they can provide better and more effective services.
Everyone has great ideas for how to incorporate mobile applications into an application environment. They all start from user feedback, modernization efforts, or digital transformation. But when does that application need mobile capabilities and accessibility from multiple devices?
Every day, we see the way technology changes the world. Still, Government agencies sometimes use inefficient and outdated applications and infrastructure. It’s important to understand why Government Agencies should improve their technology.
Utilizing best practices and developing a strong delivery plan creates a thriving development environment that provides great experiences to users, creates a strong agency brand and enables staff to be effective.
Whether you are creating the website with your own staff, or using an outside firm to do the work, they should be using best of breed tools and techniques that are not only intuitive but also allow changes as technology and users dictate.
For those of us who have worked in technology for a long time, we expect to see new buzzwords and phrases based on technology changes. Digital government is the latest catchphrase, but do we really understand what it means?
Agencies are starting to understand that their customers demand a great experience. While this may seem a challenge to put in place, there are many lessons learned from implementing a solid strategy.
As public sector agencies work to communicate with their users and customers, engaging effectively with email can be challenging. Including email marketing in your digital outreach provides a more efficient way to communicate with specific, measurable outcomes.
Using artificial intelligence in government agencies is changing engagement models.