Transform Agency Operations with Digital-First Services
In this video interview, Laserfiche’s Andy MacIsaac discuses how a digital-first approach to services can help agencies transform their operations.
Posts By John Monroe
Automation: Giving Agencies an Edge in Workforce Management
One often-overlooked challenge that complicates workforce management is the issue of employees being overworked and disengaged. But this is a problem agencies can address.
How to Balance Security and CX in Digital Identity Verification
Many current digital identity verification processes result in a process in which people experience avoidable delays and difficulties trying to access benefits and services online.
The 2025 Modernization Playbook
As we head into the new year, here’s a roundup of issues and trends that will affect technology modernization efforts.
It’s Time to Think About Modernization in New Ways
Not every legacy IT system needs to be modernized. Ann Dunkin, CIO at the U.S. Department of Energy, offers new thoughts about modernization.
The New Modernization Mindset: Focus on Innovation
Government agencies are eager to acquire, develop and use new tech as soon as possible. But it’s not always easy.
Lessons From State and Local Experts
Three state and local experts share lessons they’ll carry forward into 2025.
How State and Local Agencies Can Join Forces to Strengthen Security
In this video interview, Palo Alto Networks’ Thomas McLellan discusses how whole-of-state security and related measures can help state and local agencies to strengthen their cyber posture
How Autonomous Agents Could Ramp Up Government Efficiency
One of the hottest developments in artificial intelligence (AI) is the emergence of the autonomous agent, an advanced form of AI that is tailored to execute specific tasks and to improve on its own performance as it goes.
Better Communications Tops Data To-Do List
Mallory Bateman, Director of Demographic Research with the Kem C. Gardner Policy Institute talks about how data can inform policy development.