How to Balance Security and CX in Digital Identity Verification
Many current digital identity verification processes result in a process in which people experience avoidable delays and difficulties trying to access benefits and services online.
Posts By John Monroe
The 2025 Modernization Playbook
As we head into the new year, here’s a roundup of issues and trends that will affect technology modernization efforts.
It’s Time to Think About Modernization in New Ways
Not every legacy IT system needs to be modernized. Ann Dunkin, CIO at the U.S. Department of Energy, offers new thoughts about modernization.
Lessons From State and Local Experts
Three state and local experts share lessons they’ll carry forward into 2025.
The New Modernization Mindset: Focus on Innovation
Government agencies are eager to acquire, develop and use new tech as soon as possible. But it’s not always easy.
How State and Local Agencies Can Join Forces to Strengthen Security
In this video interview, Palo Alto Networks’ Thomas McLellan discusses how whole-of-state security and related measures can help state and local agencies to strengthen their cyber posture
How Autonomous Agents Could Ramp Up Government Efficiency
One of the hottest developments in artificial intelligence (AI) is the emergence of the autonomous agent, an advanced form of AI that is tailored to execute specific tasks and to improve on its own performance as it goes.
Better Communications Tops Data To-Do List
Mallory Bateman, Director of Demographic Research with the Kem C. Gardner Policy Institute talks about how data can inform policy development.
How Device Management Can Help You Prepare for the Worst
Given the wide variety of end-user devices, agencies can struggle to apply consistent governance and cyber hygiene practices, especially in a time of crisis, such as a natural disaster.
How to Deliver High-Quality Omnichannel Constituent Experiences
In this video interview, Docusign’s Michael “M.J.” Jackson describes how a focus on omnichannel communications can result in higher constituent satisfaction and deliver improved outcomes.