3 Ways to Build a Better IT Workforce
To attract and retain qualified IT workers, agencies need to rethink how they define their IT jobs and connect employees to their mission.
Posts By John Monroe
Omnichannel Customer Service Helps Agencies Adapt to New Demands
In providing digital government services, the omnichannel approach helps provide customers with a smooth and consistent experience.
Human-Centered Design: Keep Users in Mind to Keep Services Fresh
Human-centered design is more than just “giving people what they say they want.” It demands digging in deeper and finding pain points — and ways to fix them.
How to Take the Guesswork Out of Application Security
A new application can provide a pathway to innovation. It also can provide a doorway for malicious actors. Here’s how to protect your agency.
Free and Open Platform Powers Search for Better Security
The ability to gather, analyze and interpret large volumes of data at speed is also a game-changer when it comes to security.
How to Lay a Solid Foundation for Modernizations
The cloud is recognized as a critical element of IT modernization. But it can’t solve problems alone; it needs to work in conjunction with on-site systems.
To Increase Agility, Reduce the Complexity of IT Services
Agencies need to provide services more quickly and effectively to meet constituent expectations. But sometimes, “solutions” make things more complex.
To Increase Agility, Reduce the Complexity of IT Services
These days, agencies must provide services more quickly, effectively and securely, using a zero-trust approach. Strong cybersecurity doesn’t have to be complicated, though.
Take on Large-Scale Changes
Change management projects can seem overwhelming. What’s needed for success is someone who understands processes, operations — and people.
Automation: How to Make Quick Work of Analytics
Data analytics, in simple terms, can be compared to doing a jigsaw puzzle: The automated analytic tools make much quicker sense of 1,000 random puzzle pieces than a human ever could. But the shift to data analytics requires some planning.