A Three-Pronged Approach to Eliminating Implicit Trust
Zero trust isn’t just about technology. It also requires a change in mindset. Here’s how to take a holistic approach.
Posts By John Monroe
San Antonio Deepens Trust With Constituents
When it comes to measuring community engagement, San Antonio has found numbers only tell part of the story.
3 Ways to Build a Better IT Workforce
To attract and retain qualified IT workers, agencies need to rethink how they define their IT jobs and connect employees to their mission.
Omnichannel Customer Service Helps Agencies Adapt to New Demands
In providing digital government services, the omnichannel approach helps provide customers with a smooth and consistent experience.
Human-Centered Design: Keep Users in Mind to Keep Services Fresh
Human-centered design is more than just “giving people what they say they want.” It demands digging in deeper and finding pain points — and ways to fix them.
How to Take the Guesswork Out of Application Security
A new application can provide a pathway to innovation. It also can provide a doorway for malicious actors. Here’s how to protect your agency.
Free and Open Platform Powers Search for Better Security
The ability to gather, analyze and interpret large volumes of data at speed is also a game-changer when it comes to security.
How to Lay a Solid Foundation for Modernizations
The cloud is recognized as a critical element of IT modernization. But it can’t solve problems alone; it needs to work in conjunction with on-site systems.
To Increase Agility, Reduce the Complexity of IT Services
Agencies need to provide services more quickly and effectively to meet constituent expectations. But sometimes, “solutions” make things more complex.
To Increase Agility, Reduce the Complexity of IT Services
These days, agencies must provide services more quickly, effectively and securely, using a zero-trust approach. Strong cybersecurity doesn’t have to be complicated, though.