Closing the Skills Gap Between Higher Ed and the Workforce
Prospective IT employees looking to land their first job can raise their baseline of skills and knowledge by obtaining certifications.
Posts By John Monroe
How to Instill Confidence in Cloud Services
To get a real measure of how cloud services are perorming, you need to gather and integrate performance data from a wide variety of sources.
Collaboration in a Post-Pandemic World
Collaborating in a hybrid work environment, in which employees contend with countless distractions and unreliable connectivity, requires high-quality audio and video.
Don’t Let Background Noise Disrupt Constituent Engagements
If call center agents cannot hear and understand what constituents are saying, they run the risk of providing a poor experience and undermining trust.
What Autistic Employees Would Like You to Know
Empathy is a tricky business. Here are some tips to help managers and colleagues understand how neurodivergent employees experience the workplace.
Case Study: How the Census Made a Hard Pivot When the Pandemic Hit
Years in the making, the 2020 campaign plan was ramping up for the final big push when the pandemic hit, forcing the communications directorate to rethink its plans.
How to Think About the Cloud in New Ways
Here are four ways that agencies can reach beyond the low-hanging fruit of the cloud and see greater benefits, especially as they move into a hybrid work environment.
Is Modernization Worth the Effort? 3 Factors to Consider
Given a limited budget, how do you make a go/no-go decision on an IT modernization initiative? Try approaching it like a home improvement project.
The Year of … Automating Infrastructure
While the IT environment has continued to expand with new technologies, the IT team has not. “You really have to automate in order to operate at that scale, to be able to accomplish the work you need to do.”
Agencies Find New Ways to Put RPA to Work
“What’s most exciting to me is the ability of RPA to make a mission impact — to really start to solve some big mission problems in government.”