How to Make Digital Channel Shift a Reality
Channel shift happens when people realize that they can avoid long waits at on office or on the phone by doing a quick web chat.
Posts By John Monroe
How to Meet the IT Management Challenges of Remote Work
Throughout the COVID-19 crisis, government agencies have learned two basic lessons about remote work.
Election Security Is About More Than Voting Machines
“To ensure the security and integrity of our elections, the focus must be on the IT infrastructure that supports and runs our democracy, rather than exclusively on voting machines themselves.”
Detroit Uses GIS to Map Out Highways in the Sky
Operational efficiency is one of the four technology tenets of a smart community. It takes many forms, but it essentially involves developing new ways of working that enable agencies to optimize the management and performance of internal operations and constituent services. New workflows can reduce the cost of and time it takes to deliver existingRead… Read more »
How Crisis Can Drive Innovation for Colorado CIO
In adapting to the crisis, Colorado’s IT office has found itself in a position where it can accelerate its push for IT transformation because the crisis has already put transformation at the top of the agenda.
At GSA, the New Normal Is Not So New
In April, amid the COVID-19 pandemic, GovLoop spoke with David Shive, Chief Information Officer at GSA, about what the agency has learned about supporting a distributed workforce.
Unified Endpoint Security: Bringing Order to Chaos
Clearly, agencies need to reduce the chaos and improve security. But they also need to ensure their cyber strategy does not hinder employee productivity.
Simplify Your Data Protection Strategy
Agencies are struggling to protect data across workloads, the solution is in simplifying agencies’ data protection strategies.
Using the Digital Workforce to Improve Resilience
RPA can help federal agencies move from their initial reaction to COVID-19 To long-term planning for digital work realities.
The 5 Elements of Government Digital Transformation
How do you define digital transformation? Many people talk about the technology that enables transformation. But at a higher level, you might also say it’s about culture.