Improving employee engagement and customer experience are both key goals for the Biden administration. The success of customer experience depends greatly on efforts to improve employee engagement. Research has shown again and again that happy employees can equal happy customers.
A 2023 career goal may be to better familiarize yourself with some key technologies that are currently in the early stages of use in government – artificial intelligence and zero trust.
To help employees remain productive and enjoy the flexibility that comes with working from home, managers (no matter where they are personally working) have to take a new look at how they interact with and measure the performance of their teams.
With remote and hybrid work being permanent, the time is perfect to reexamine how we’re getting our jobs done to see if our tactics work for the long term.
Innovation is the introduction of a new idea, method, or device. Changing processes is essential to making the best use of innovations in technology.
The first key to maintaining a motivated workforce is understanding that it’s completely normal to become demotivated from time to time. Understanding that demotivation is not a failure, but a reality will help set the tone for how your organization responds to it.
October is Cybersecurity Awareness Month, and the theme for this year is “See Yourself in Cyber.” This personalized theme is designed to help us see our role in making sure not only our systems and information remain secure, but see how our actions can impact the systems we and others rely on each day.
The acquisition workforce has been undergoing a gradual, yet constant evolution for the past decade or more as they’ve had to learn about and adapt processes to meet the needs of cloud-based technology, a growing remote/distributed workforce, agile development, and general digital dependence.
The President’s Management Agenda (PMA) is largely focused on the experience people have with government. There is one goal to strengthen and empower the Federal workforce and another focused on delivering excellent, equitable, and secure Federal services and customer experience. These two goals are closely linked as the better experience employees have, the better service… Read more »
Inclusive leadership is driven by leaders that are committed to ensuring all team members are treated equitably, have a sense of belonging, feel valued as part of the organization, and are given all the resources needed to achieve their potential.