Posts By Kerry Rea

Employees Are Customers Too

The President’s Management Agenda (PMA) is largely focused on the experience people have with government. There is one goal to strengthen and empower the Federal workforce and another focused on delivering excellent, equitable, and secure Federal services and customer experience. These two goals are closely linked as the better experience employees have, the better service… Read more »

Applying Instameets to Your Event

Federal Computer Week recently highlighted the growing use of the practice of instameets in government. Most recently, Instagram users were invited to submit photos or videos (via Instagram) to show why they should be invited to a sneak peek of DC’s cuddliest new resident, Bao Bao the baby panda. The National Zoo picked the winnersRead… Read more »