Getting Comfortable With AI
In 2024, we’ll see more use of generative AI in government, says Beth Noveck. Here are some of the ways.
Posts By Lauren Walker
The CX-EX Connection
Government agencies know that providing good customer experience is central to their mission, but much of what creates a positive experience takes place behind the scenes: It’s how happy public-sector employees are at their jobs.
Transform Training With AI
Generative AI may be relatively new but it’s already proving its value. Here’s how Microsoft used it to enhance its compliance training.
Meeting AI Where You Are
Deciding where and how to begin using generative AI can be daunting. Here are some straightforward tips for adopting this new technology.
Open the Doors to the People You Need
Government at all levels struggle to recruit workers, especially for information technology roles. Here’s how one agency expanded its pool of eligible applicants and built a workforce with the right skills at the right time.
The Government Workplace Makeover
Over the past several years, agencies have developed a feel for technology that encourages a successful hybrid workforce. Now the conversation has turned to physical workspaces: how to accommodate employee expectations. Here’s how one agency is innovating.
Factoring People Into the Tech Equation
Agencies need flexible technology that works in concert with their employees, helping them perform well without being caught up in the tech itself, and they need a workforce willing to learn and adapt.
Conversations With CXOs: Michael Mayta
Mike Mayta, CIO of Wichita, Kansas, shares what he’s learned in 14 years overseeing IT for the city’s 17 departments.
Testing AI Calls for New Tactics
Recent advances have made it deceptively easy to build artificial intelligence (AI)-driven applications. But that doesn’t mean that testing AI-based software should be quick as well. Testing should be thorough, and performed by independent teams.
Caring for Survivors of Violence in the Cherokee Nation
More than three-quarters of Native American and Alaska Native adults are victims of violence in their lifetimes. A Cherokee Nation program, called ONE FIRE, is providing both immediate and long-term resources to victims.