Making AI Work for Government
Artificial intelligence and machine learning are creating an opportunity for government to make services much more available and improve user experience. But they need to be adopted mindfully.
Posts By Lauren Walker
Using AI and ML to Make the Most of Your Data
Artificial intelligence and machine learning can help make your data more readily searchable. Here’s how some agencies have used them successfully.
A Cloud-Driven Business Model
Moving to the cloud requires a new way of thinking about budget. Here’s some expert advice.
Every Project Needs a Plan
Good CX isn’t having a well-staffed CX office: It’s having CX inform every decision throughout the organization. CX needs to be a priority — and a core capability — in every department.
Improving CX Through Simplicity and Security
Good customer experience starts long before a frontline employee interacts with a constituent. seamless cybersecurity is an essential factor.
Life Beyond Twitter
How changes in Twitter may change how agencies reach their communities.
Habit #4: Make Good Choices
Sometimes what’s intended to improve productivity slows things down instead. Here’s how to avoid those mistakes and make changes that really help.
Habit #3: Be Flexible
Studies show that adapting working conditions to employee needs improves productivity — with little-to-no downside.
Massachusetts Citizens Take Their Local Temperatures
Massachusetts volunteers gathered data to map urban heat islands. Here’s how government and NGOs organized the project.
Make Your Records a Productivity Asset
Getting your records from paper to digital can be a daunting task. But with the right help, it can make your data into the useful tool it was always meant to be.