Measuring Customer Experience: It’s a Journey
Everyone wants to improve customer experience. But you can’t improve unless you know where you are, and where you’re going.
Everyone wants to improve customer experience. But you can’t improve unless you know where you are, and where you’re going.
Supply chain cyber attacks are escalating. Vendors that can help remove weak links and defend against incursions are essential.
Accessibility doesn’t just improve engagement for constituents with identified disabilities. It also helps make resources more available to everyone.
Voice recognition can improve engagement, security, and both employee and constituent experiences.
Flexible Spending Accounts help reduce your taxes while paying for health and dependent care.
Using the right automation tools can ease the burden on employees and deliver a more positive constituent experience.
An FSA can help you cope with the costs of health care, child care, and elder care.
Medical and dependent care costs are rising. An FSA can help you save money on them.
n a hybrid work environment, teamwork requires new tactics and a new intentionality. Here are some ways to foster your team, whether it’s in person or remote.
When governments nationwide had to switch to remote work nearly overnight, North Dakota’s technology office met the challenge of supporting and equipping 8,000 state employees who were suddenly working at home. Here’s what they learned.