Ten years ago, when the Department of Veterans Affairs (VA) became one of the first agencies to elevate customer experience (CX) to top priority, leaders created a path toward better serving veterans and their families through improved communications, easier access to information and a focus on restoring veterans’ trust in the agency. In doing so,… Read more »
This report explores multi-cloud adoption in agencies, highlighting the benefits and challenges of implementing these environments.
Learn more about the security considerations agencies need to keep in mind as they continue to adopt video conferencing solutions.
Sure, November is typically a busy month, with Daylight Savings wreaking havoc on us all and the hecticness of kicking off the holiday season. But making time for professional development shouldn’t get pushed to the back burner. Check out the full list of November online trainings below, and remember, all sessions are recorded — soRead… Read more »
In the latest edition of “Management Minutes with Mika”, Workplace Transformation Strategist Mika Cross sat down with Raj Sharma, Founder and CEO of Public Spend Forum, to discuss what agencies can do to tap into the potential of the three P’s: purpose, personal growth, and people.
In a recent episode of “Management Minutes With Mika,” government workplace transformation expert Mika Cross discussed the current state of DEIA and what to expect in 2025 with Nate Benjamin, Chief Diversity Officer and director of the Office of Minority and Women Inclusion, U.S. Securities and Exchange Commission. Ms. Cross and Mr. Benjamin both agreeRead… Read more »
The federal government has embraced the cloud to modernize capabilities and drive efficiency, which creates new opportunities and challenges. While the Federal Cloud Computing Strategy’s “cloud smart” approach urges government to focus on security and privacy, security delivered from the cloud remains a sticking point for many agencies. Legacy approaches to security aren’t keeping paceRead… Read more »
Psychological safety means that employees feel they are allowed to voice their opinions, share their ideas, and make mistakes without the fear of punishment, retribution, or embarrassment. Elaine Ho, Chief Diversity Officer at NASA, joins workplace transformation expert Mika Cross on the latest episode of “Management Minutes With Mika” to discuss the power of psychologicalRead… Read more »
GE3 is an in-person seminar for government professionals focused on Experience, Engagement, and Enrollment. This free, in-person summit held on Tuesday, June 25 from 8 a.m. – noon ET at the Ronald Regan Building in downtown Washinton, D.C. is designed for the leaders responsible for engaging stakeholders and audiences, building subscribers, driving adoption, and enrolling… Read more »
FEEA is a national charity and the FIM Challenge raises funds to support programs that help improve the financial resilience of civilian federal and postal employees and support them in achieving personal and professional goals.