Rethinking government’s business model is as critical to innovation as is technology modernization. Agencies use technology to deliver better value to customers. But technology can drive organizational change in unexpected ways. Business model change is central to doing something different to get a better result. A business model is the way an organization is structuredRead… Read more »
Every manager responsible for doing something different to get a better result must find a starting point. Much has been written about how to innovate, and good research informs us about phases, stages, and steps. Almost all of what is written comes from commercial innovation, but the basic lessons and best practices work in government,Read… Read more »
Definitions of innovation abound. And while we all live with variety and even ambiguity, it helps when people trying to innovate are on the same page about what it means. Dictionary.com defines innovation as “something new or different introduced.” Peter Drucker described it as the effort to create purposeful, systematic change in an enterprise’s economicRead… Read more »
Innovation means doing something different to get a better result, to produce more value for a customer. Innovation solves problems that have eluded solutions. It can unleash commitment and change organizational cultures. So if innovation is all that, why not innovate? Government innovates every day. Legislation starts with a problem and ends with a solution. Then agenciesRead… Read more »