It’s a well-known fact that agencies invest most of their cybersecurity budgets in trying to prevent breaches, but unfortunately, bad actors still manage to find their way in. So, how do you mitigate the damage that attackers can do once they get inside your system? Microsegmentation is an approach that involves creating isolated network segmentsRead… Read more »
AI has impacted almost every facet of government services, with customer experience being no exception. In fact, agencies now have a prime opportunity to elevate CX. So, what does an AI-powered CX strategy look like? During the latest CX Community of Practice, Angy Peterson, Vice President of the Granicus Experience Group, offered insights into theRead… Read more »
The temperatures may be cooling down, but the opportunity to learn new skills is heating up with October’s online training line-up. From agentic AI to the do’s and don’ts of delegation, there’s something for everyone. We’ve also got the NextGen Government Virtual Training Summit that you won’t want to miss – it’s a full dayRead… Read more »
As a supervisor, one-on-one meetings are one of the most powerful tools in your toolbox. Yet, managers and direct reports alike tend to dread them. Why is this? When did one-on-ones get such a bad reputation? It’s time for a reset on these meetings. Below are a few key takeaways and the recording with JeanineRead… Read more »
The NextGen Government Training Virtual Summit is just around the corner, and it’s time to start thinking about which breakout sessions you’d like to attend! During the free, all-day online professional development seminar on Wednesday, Oct. 22 from 10 a.m.-4 p.m. ET/7 a.m.-1 p.m. PT, there are two opportunities to attend breakout sessions, with topicsRead… Read more »
Confronting a growing number of alerts and tighter resources, government agencies must evaluate their existing security deployments in endpoint prevention, detection, and response for opportunities to reduce costs and leverage the right technology for more efficient endpoint security. Let’s explore a few best practices that can drive new levels of security efficiency in endpoint securityRead… Read more »
We’re gearing up for another NextGen Government Training Virtual Summit, where more than 2,000 public sector employees will come together for a day of free online professional development! Held on Wednesday, Oct. 22, we’ll be bringing in government and industry experts to share their expertise on a wide range of topics, from writing AI promptsRead… Read more »
In virtually every aspect of life, a little empathy can go a long way. This is especially true when we think about how government agencies and their employees interact with constituents. Services, apps, processes, forms, and outreach — core elements of CX programs — can all be improved when approached with an empathetic mindset. ReadRead… Read more »
As the dog days of summer roll in, you might notice your team being a little slower to respond, or maybe a bit checked out during meetings. This dip in engagement is quite common this time of year, but as supervisors, it is essential to manage and support the team’s productivity and output. So howRead… Read more »
School is back in session, and kids aren’t the only ones who’ll have the opportunity to learn new things this month. September’s online training line-up is ready, and we’ve got topics to pique your interest; from acquiring softer skillsets like including empathy in CX to learning the latest data security strategies. Take a look atRead… Read more »