How can we ensure that the voices of the public truly shape the policies that govern their lives? Engaging the public effectively in policymaking and planning is crucial for creating inclusive and representative policies. Fortunately, emerging digital tools enable agencies to reach a broader audience as well as gain more feedback and public engagement. DuringRead… Read more »
From securing data to handling workplace fire drills, there’s a lot to learn in June. We’re offering free professional development throughout the month, with government and industry experts offering their insights to help empower you in your career. Check out the sessions below, and be sure to register, even if you aren’t able to makeRead… Read more »
We’ve never been more distracted. Incessant notifications, emails, calls, pings, deadlines, meetings, and competing priorities make staying focused nearly impossible. Yet, as a supervisor, it’s crucial to manage these distractions while meeting team objectives. The key is to master time management. Much like our learning styles, there is no one-size-fits-all approach to managing our workloadsRead… Read more »
For better or worse, output is generally considered a key indicator of productivity at work. But when all the focus goes into how much work we’re getting done, burnout is an obvious consequence. As supervisors, this can be a very difficult thing to manage. How can you lead an effective team that meets goals andRead… Read more »
Chatbots have grown in popularity for good reason: They’re friendly, helpful, and make information readily available. The benefits are arguably even more significant in government applications. They’ve become a reliable tool for delivering constituent services while saving agencies time and resources. In a recent CX Community of Practice, What You Need to Know About BotsRead… Read more »
In the public sector, challenges persist with data sourcing, sharing, training and determining the best ways to use AI. As a result, government agencies continue to tread cautiously while still establishing use cases. The Office of Naval Research is no exception, and Director and Chief Analytics Officer James Valverde Jr. acknowledged it’s impossible to talkRead… Read more »
May we interest you in some great online training topics this month? From implementing chatbots to conquering time management, there’s a lot of free professional development opportunities to empower you as a public servant, including the NextGen Government Training Virtual Summit. Check out the available sessions below, and don’t forget to register even if youRead… Read more »
Application security is imperative in all phases of your agency’s software lifecycle, from design to deployment. That means you must continue to find new and better ways to embed security testing to reduce the risk of cyberattacks and protect your organization’s data. Recently, a rash of high-profile cyberattacks has exploited weaknesses in the elements usedRead… Read more »
While customer experience (CX) is critical to the success of your mission, agencies often encounter issues when CX is not integrated throughout the entire organization. Without a high-level, holistic approach, your agency may struggle to deliver a consistent level of service to its constituents. Here are a few key takeaways on why it’s mission-critical toRead… Read more »
Successful teams usually share a few common traits: they’re goal-oriented, mission-focused, highly collaborative and productive. Unfortunately, creativity, a core part of high-functioning teams, often gets overlooked. If your team doesn’t value a creative mindset, you’re also missing out on effective problem-solving, innovation, ideation and brainstorming. In our most recent Supervisors in Government Community of PracticeRead… Read more »