Asking Citizens What They Need

The best way to find out what citizens need is to ask them. In municipal government, we can do that in a variety of ways.

Maximizing the Government-Consultant Relationship

Hiring a consultant is as much about fit with your organization as it is about obtaining the consultant’s expertise.

Show Appreciation to Motivate Employees

Mark Twain said: ’I can live for two weeks on a good compliment.’ The same can be said for an employee who receives appropriate appreciation from their supervisor.

The Importance of Creating a Visual Display of Your Success

The first time a colleague known for his comedic antics came to my office, he commented on what he called an ‘I love me display’. He was referring to the display of awards I have received over the years. His comment was meant as a joke but I was taken aback. Although I am proudRead… Read more »

How to Build Successful Teams

Team-building takes a lot of effort. But, including the key components of trust, communication and appreciation will help you to build a successful team.