Culture Basics: Getting Ready for Employee and Customer Experience
Here are three exercises that can help you ramp up people analytics capabilities and shift toward adopting a true customer experience mindset.
Posts By Nina Bianchi
Increase Your Mission Readiness with Deep Listening and the PMA Learning Agenda
Good leaders can catch problems early, offer their employees ample opportunities, and embrace new ways of doing business. The President’s Learning Agenda can guide the way.
Ensure the Best Work Experience All Year Long With the Federal Employee Viewpoint Survey (FEVS)
Unhappy government employees may struggle to happily provide government services. But using feedback from OPM’s annual Federal Employee Viewpoint Survey (FEVS), agency leaders can better gauge their employees’ needs and concerns, and work to improve the organization accordingly. That can make a world of difference.
Increase Your Mission Readiness with Deep Listening and the PMA Learning Agenda
Good leaders can catch problems early, offer their employees ample opportunities, and embrace new ways of doing business. The President’s Learning Agenda can guide the way.
Creative Leaders Build Trust with Compassion: Solving Problems Together
Creativity is a critical — but often unrecognized — component of successful leadership. Here’s how to foster it.
Better Grants for Operational Experience = Better Outcomes for All
Grant dollars transform how people experience life. But what resources do grant service providers need to understand their recipients better? How can they provide better grants and services to all Americans?
Culture Basics: Getting Ready for Employee and Customer Experience
Here are three exercises that can help you ramp up people analytics capabilities and shift toward adopting a true customer experience mindset.
Does Elevating the Human Experience of Government Begin From Within?
How do we get better at engaging people in inclusive ways to ensure their voices truly drive public policy, decisions and legislation?
Advancing the Health of Our Health Organizations: A People-Centered Moonshot
The global pandemic has pushed us to put a laser focus on the culture of how our publicly funded health organizations work. Here’s a customizable recipe for inclusive and equitable culture change.
How to Measure Integrity Within an Organization
Understanding and measuring employee experience through the lens of integrity is powerful. Here are two effective strategies for getting started.