Practical Lessons From a Government Silo Breaker
The first step is realizing that what you’re doing is valuable to share, no matter how mundane it might seem, and then actually sharing it.
Posts By Nicole Blake Johnson
How to Honor Black History Month Year-Round at Work
If you honor Black History Month, there are practical and impactful things you can do year-round to align with what you say you believe.
Pennsylvania Went Low-Tech to Simplify Benefits Renewals for Residents
The state created a no-code solution to help people understand their unemployment benefits year end process. Here’s how they did it.
Louisville Advances Innovation by Going Paperless
By next July, the city aims to reduce 40% of its paper consumption, an effort the pandemic accelerated.
Is Your Relationship With Data Helping or Hurting Innovation?
Your data has a time value, whether you’ve explicitly acknowledged it or not.
3 Things You Can Do Now to Rethink Innovation
“I think this pandemic forced everybody to step off the treadmill collectively and rethink how we want to go forward.”
Michigan Streamlines the Messy Middle of Benefits Determination
Leaders within the Michigan Department of Health and Human Services asked a radical question: Why can’t we get people a same-day response when they apply for benefits?“
CX Is More Than a Role, It’s a Mindset
More important than customer experience jobs in gov are the individuals who occupy those roles, their self-awareness and leadership support.
Imposter Syndrome: Overcoming the ‘Fake It ’Til You Make It” Mantra
Nearly 70% of the U.S. population experiences imposter syndrome, and that energy can either fuel or cripple you.
Colorado’s Human-Centered Response to COVID-19 Exposures
Here’s what the Colorado Digital Service learned from using human-centered design to guide COVID-19 response efforts.