How to Drive Problem-Solving that Puts People First
In the race to find a solution to pressing issues, it can be easy to overlook one of the most important steps – which is actually defining the problem.
Posts By Nicole Blake Johnson
The IT System That’s Key to Career Advancement but Often Overlooked
Although many agencies have some form of a talent management system, it’s often underutilized.
GSA Administrator Shares 10x Program Lessons for Cultivating Innovation
Administrator Robin Carnahan highlighted the importance of making it easy for people to contribute good ideas and de-risking the stigma around innovation.
Securing Hybrid Workforces: How to Do Your Part
Cybersecurity isn’t a monolith. With this in mind, what can employees, supervisors and security professionals do to continuously align with strong security practices?
3 Tenets for Advancing Equity in Your Everyday Work
The CDC’s Chief Health Equity Officer for the COVID-19 response shared insights for anyone grappling with equity in the context of their work.
A Tale of Two Agencies: Winning Hearts and Minds of Tech-Averse Employees
Here’s how Hawaii’s Department of Transportation and the Los Angeles City Fire Department are taking a people-centered approach to problem-solving.
What You Can’t Afford to Overlook in the Hybrid Workplace
Accessibility and security are huge factors that impact if an employee can even work remotely. In other words, remote work is not just a choice.
5 Questions to Guide Your Conversations About Racial Equity at Work
Here are five questions that you can ask to have thoughtful conversations about racial equity at work and support meaningful progress.
Understand Employee Experience, Activate Untapped Insights
When we pause to listen more deeply to our employees, we begin to see that our employees can teach us how to get better at serving our customers too.
Do’s and Don’ts for Hybrid Work
As agencies craft a new chapter in shaping the hybrid work environment, they must do so in a way that is equitable, inclusive, and, most importantly, intentional.