How Washington State Is Eliminating Disparities for Children, Youth and Families
“Reporting the data on disproportionality is a starting point for the conversation. It is not an ending point.”
Posts By Pearl Kim
Intuition Is a Good Starting Point. Data Is the Next Step
Let’s be honest: Your gut plays an important role in making decisions. But in this increasingly sophisticated technological sphere, it falls short.
How to Budget for Continuous Improvement
Wayne County, Michigan, is approaching its budget and modernization plans to ensure the most positive and lasting impact.
3 Tips to Prepare for When (Not If) a Cyberattack Occurs
Preventing the worst from happening may be the first step to approaching cybersecurity. But what about when the worst happens?
What You Don’t Want Digital Transformation to Do
At GovLoop’s online training Wednesday, panelists identified three things you should avoid in your digital transformation journeys, whatever they may look like.
If Cybersecurity Is a Team Sport, How Can Your Agency Play as Part of the Team?
At GovLoop’s online training Thursday, government experts spoke about what agencies are focused on in this phase of bolstering their cybersecurity.
Outdo the Hype of Being Data-Driven
It doesn’t matter if you can knock down all the silos within an organization. If you give people insights, can they use them?
How Government Is Delivering CX at the Largest Scale Yet
How can agencies continue an inclusive journey to deliver multichannel, human-centered services at a scale unlike any organization before?
Now Hiring: Professionalizing CX in Government
Finding qualified customer experience professionals for government agencies continues to be a great challenge.
Don’t Settle for Good Enough: How to Create Impactful Customer Experiences
With the right technology and mindset, the Census Bureau was able to bring data to decision-makers agencywide in the first digital census.