Case Studies in Embracing Change
Depending on the agency’s size, maturity and mission statement, “modernization” can mean different things and produce diverse initiatives. Here are some examples.
Posts By Pearl Kim
Minimize Phishing: Think Mobile Security
Users can be exposed to phishing threats through all kinds of mobile channels, particularly as the remote workforce increased suddenly in 2020.
A Core Discipline to Build Public Trust: Customer Experience
A challenge for agencies in this increasingly digital world is the ability to understand the human experience of accessing services and benefits. “Government cannot treat us like humans if they don’t understand our experiences.”
How Automation Helped Modernize One Agency’s Culture
Sometimes it’s easy to overestimate the change we hope technology can bring. But at one agency, automation and containerization proved to meet the mark.
Secure Your Secrets, Contain Breaches With Automation
By secrets, we don’t mean your friend’s surprise party or an old family recipe.
3 Takeaways You Need to Know About Applications Today
Transformation in government technology comes with benefits and challenges. When it comes to applications, things have changed so quickly that it may be hard to keep up with.
How Utah and a Texas City Are Distributing Vaccines
The approach that has worked is to leverage existing, reliable and accessible technology and supplementing that with additional capabilities to ensure effective and equitable vaccine distribution.
To Asian American Public Servants: How Are You Doing?
This post isn’t so much a call to do better or be better, but a question I’ve been wanting to ask the community since the beginning of COVID-19.
Resilience Case Studies From State and Local Government
We put together this GovLoop resource to help you learn more about the resilience lessons state and local agencies learned.
Local Government Can’t Wait: 5 Tips to Prepare for the Transition
With the inauguration of a new president and convening of a new Congress, localities will have to move quickly to ensure they can carry out a smooth transition for their federally funded projects amid an ongoing, increasingly devastating, pandemic.