Post Highlights GovLoop releases new report: Identifying the Promise of GIS for Government Emergency management has been transformed by GIS technology Post identifies 10 lessons learned from emergency management and GIS initiatives The GovLoop report, Identifying the Promise of GIS for Government, focuses on best practices, case studies and identifies innovative uses of geographic informationRead… Read more »
Post Highlights Peter Sims gave Keynote at GovDelivery’s Annual Event Innovation takes iterations, we need to take affordable risks, take small bets Failure is OK, as long we are learning Leadership models are changing – and often intersect with emerging technology This morning I attended GovDelivery’s annual event, Digital Government: The Transformative Power of Communications.Read… Read more »
Writing has always been something I have enjoyed doing. Ever since I was a kid I was drawn to my English classes. Math and science never came to me naturally. Although I did fine in these classes, it required long hours and hard work, when I would rather be reading or writing. Ultimately, I landedRead… Read more »
Post Highlights Analysis of Thomas Hart Benton and Jackson Pollock’s unique relationship Although different genres, men are tied together by common traits Lessons learned from their unique relationship There has been a book on my reading list for the past few months – Tom and Jack: The Intertwined Lives of Thomas Hart Benton and JacksonRead… Read more »
Post Highlights GAO report identifies best practices for agile development Small iterations on IT projects can lead to savings and improved service delivery GAO report provides best practices and common challenges for agile development The hope of any IT investment by government is to improve the operational efficiency and performance to meet public demand. WithRead… Read more »
Post Highlights Performance management is essential for the public sector – but challenging to do right Alignment across teams is essential to meet organizational needs Management needs to set the high level vision and get buy-in and feedback from all employees Performance management in the public sectors goes all the way back to 1883. WithRead… Read more »
Post Highlights GovLoop is Celebrating National Customer Service Week: Follow Here Francisco Navarro, Customer Service Policy Advisor, New York City, discusses customer service initiatives in New York City Story is an excerpt from GovLoop’s research report: Re-Imagining Government Customer Service This week GovLoop has been celebrating National Customer Service week. The following is an excerptRead… Read more »
Post Highlights House of Representatives Passes HR 538 on September 11, 2012 Requires customer service standardization for the federal government GovLoop resources on how to measure customer service effectiveness This week we are celebrating Customer Service week. Recently the House of Representatives passed HR 538: Government Customer Service Improvement Act on September 11, 2012. TheRead… Read more »
Post Highlights GovLoop is Celebrating Customer Service Week Customer Service is challenging yet, critical for the public sector 5 Core Customer Service Values: Empathy, Patience, Passion, Persistence, Desire to Improve This week we have been celebrating customer service at GovLoop, we’ve had a lot of great posts, comments and ideas on GovLoop celebrating the week.Read… Read more »
Post Highlights Open Source technology is changing how government delivers services Join Acquia at: Open Source in the Public Sector: Redefining how Government Delivers Digital Services Opportunity to network, collaborate and share knowledge with government peers – register here Next week Acquia will be hosting the event, Open Source in the Public Sector: Redefining howRead… Read more »