Posts By Patrick Fiorenza

Customer Service Signature Initiative in Review: VA’s Blue Button

Nearly one year ago, President Obama released the Executive Order mandating agencies to improve how agencies deliver customer service. Each agency was required to announce a “signature initiative.” Now is a good time to look back at the impact of the Executive Order. If you head over to data.govloop.com you can find a full listingRead… Read more »

4 Benefits of Desktop Virtualization

I recently read a report from Quest Software, Taking a New Approach to Application Compatibility in Windows 7 Migrations: New Solutions Ensure Application Compatibility During Operating System Upgrades. The report provides valuable insights for IT administrators. The report states: With the countdown to the end of Windows XP support fast approaching zero, migration to WindowsRead… Read more »

10 Steps to Measuring Social Media ROI

Last week I was able to present at the Obtaining Value and Insight With Social Medial Analysis event hosted by IBM Analytics Solution Center. The abstract for the event was: The internet is in a second wave of innovation. At the turn of the millennium, we saw a technology-driven, website-centric new-world-order. We are now partRead… Read more »

Cybersecurity: How Do You Build Trust Within Your Network?

Today I read an interesting white paper from Cisco, Cybersecurity: Build Trust, Visibility, and Resilience. The paper focused on security issues across the internet, and what government leaders and IT staff need to know to keep systems safe. The report focused on five areas: Understanding the proliferation of risks Achieving a trusted network Creating networkRead… Read more »

5 Ways to Attract The Next Generation of Public Servants

This is the third post in our GovLoop May Blog series, exploring how to break down silos in government. Our first post focused on the “trusted leader” and the traits required for leadership across government. Our second post explored collaboration strategies on your team. This week, we’ll look out to the future, and how toRead… Read more »

3 Great Case Studies – Local Government Adopting Google Technology

Within the last few weeks, Google has made quite a few announcements regarding numerous local governments beginning to use Google Apps for Government. Three cities in particular have been the City of Edmonton, which was the first major municipal government in Canada to use the Google suite. Two other cities where St.Louis and Columbia, Missouri.Read… Read more »

New IBM Report: A Manager’s Guide for Using Twitter in Government

This week IBM released a new report on Twitter use for government. The report, Working the Network: A Manager’s Guide for Using Twitter in Government, was written by Professor Ines Mergel, Professor at Syracuse University. Professor Mergel is currently an Assistant Professor of Public Administration at the Maxwell School of Citizenship and Public Affairs. TheRead… Read more »

Strategies to Promote Collaboration On Your Team

This is our second post in the May GovLoop
 Blog Series exploring how we can work to remove silos in government. Our first post focused on leadership and ways to become the “trusted leader” across government. We had some great comments and a fascinating discussion on leadership. One comment I wanted to share came fromRead… Read more »

Is Video the Core of Telework?

A recent report from Cisco identifies that video is at the core of government telework. The report, Video at the Core of Government Telework: Overcome Resistance with Face-to-Face Interaction, has some interesting insights to telework and the impact telework can have in government. Cisco also has a great video on telework: The report quickly providesRead… Read more »