Over the weekend, I read a great NY Times article entitled “Making Us Safer, One iPad at a Time”. In this article, the author Steven Cohen describes the current case of judicial paperwork. Basically, when an officer arrests an individual, the officer writes info by hand into memo books, clerks decipher these memos and enterRead… Read more »
For all the talk about egovernment, gov20, mobile service delivery, sometimes we forget to step back and say – “what is the goal?” And truly the goal of these innovation is making it easier for citizens to get the services they desire. That’s why I love this new service delivery vehicle created by City ofRead… Read more »
Two months ago I became a father. As such, I’ve had to navigate a number of government entities in order to get services for my son. As such, it made me think more about what is great customer service in government. Which after doing some research, I found this great article on Maslow’s Hierarchy ofRead… Read more »
As part of a recent leadership retreat, I got a chance to read former GE CEO Jack Welch’s book Winning. My favorite part of the book was the chapter on leadership as it provided the most succinct framework on leadership I’ve seen. So here’s the 8 Rules of Leadership from Jack Welch. Leaders relentlessly upgradeRead… Read more »
Today, technology is a critical component to transform and modernize government to truly create a 21st century government. For our year-end report, the GovLoop team set out to explore what technology trends shaped 2012 to help agencies meet organizational goals. The report also includes best practices, case studies, and identifies which trends will shape governmentRead… Read more »
Recently, a friend asked me: “Where do I get started for Twitter and government? Do you have any recommendation for top people to follow? I pointed him to my Twitter list – GovLoop Rockstars – but then I realized that I have 385 people in that list and it’s getting a little overwhelming. So IRead… Read more »
The word “marketing” is almost a curse word in government. For many it conjures up ideas of waste, fraud, and abuse. In 2010, the UK government actually banned advertising and marketing spending as part of cost savings measures. However, I’m a big believer that government needs to market & advertise. Just like any organization (non-profit,Read… Read more »
GovLoopers, I wanted to write a simple blog today to say Thank You for what you do. You inspire me every day with your passion, energy and determination to improve our government and to deliver public services to our citizens. I feel blessed that I’m fortunate enough to connect and share knowledge with 60,000+ GovLoopersRead… Read more »
**Update – I added the presentation based on this blog post at the bottom of this blog (also on slideshare here)** I’ve recently had a number of conversations with folks government on what citizens truly want. –Transactions/FAQ – There’s one camp that argues to focus on the break and butter – For example, the relaunchedRead… Read more »
Non-profits and political campaigns are in midst of a historic shift from a world of expert-driven, direct mail oriented organization sto nimble, data-driven, learning organizations that place relationship building and mobilization of supporters at the heart of their work. So what does that mean for government? Matt Price and Jon Stahl wrote an interesting paperRead… Read more »