At a conference, I was recently asked “What’s the best way to report web and social media metrics?” The participant said they struggle on what specific metrics to report, how frequently, and in what format. My response was check out Center for Disease Controls’s metrics Here’s 4 tips based on CDC’s metrics (September’s metrics embeddedRead… Read more »
I really enjoyed the presentation by Tim O’Reilly on “Technology & 21st Century Government“ He begins with what he says is the great paradox of government “It’s too big & costs too much. Yet there are problems that the private sector can’t solve alone” Which leads to the thought – “What if we felt aboutRead… Read more »
Pretty cool update from the Presidential Innovation Fellows working on Project MyGov ————————– Government Forms Just Got an Upgrade If you’ve ever had the pleasure of filling out a TPS report or any other form (in triplicate, by hand, with a pen), have we got news for you. We’ve rolled out – and look forwardRead… Read more »
Today, I gave a talk at Cornell Law & Internet conference on the topic “Beyond Cats & Kardashians – Building Meaningful Online Engagement” Here’s my 13 of my tips: -Find the engagement pain point -Focus on the underlying demand for the service -Find the existing audience you can leverage -Embed elsewhere -Leverage timely events -PromoteRead… Read more »
2 weeks ago we welcomed baby Ressler into the world. As one imagines, it’s a stressful time in the hospital and we had to spend a couple extra days for a potential scare that turned out fine. In general, we had great customer service during our stay so I wanted to share 4 elements ofRead… Read more »
Are you an agency PMF coordinator? Current graduate student or recent graduate? Thinking about applying for 2013 PMF? If so, I have a resource for you. I’m excited to announce the new 2013 “Path to PMF” Guide & Website. Created in partnership with the Robertson Foundation for Government, it is designed to help provide informationRead… Read more »
I love quotes – who doesn’t? Our thread on “Favorite Quotes” has over 500 suggestions. With 500 suggestions, I thought it was time to highlight my 8 favorite quotes about government. 1) John F. Kennedy – “Let the public service be a proud and lively career. And let every man and woman who works inRead… Read more »
Recently we had a great conversation on “Best and Worst Government websites” – I wanted to take a step back and highlight 5 great state and local government websites from the bunch (and not just the usual suspects who rock but are often featured like utah.gov). 1) City of Austin – Clean, crisp navigation andRead… Read more »
So you just got your first government job? You are all excited – new co-workers, new bosses, new coffee shop, new commute. So how do you get going? There’s a great deal to consider for that first day, first week and even the first year. Here is our 12 tips from our New Hire HandbookRead… Read more »
I was reading NYC’s Digital Roadmap updateand I really liked the page (pg.20) they did on digital engagement. As communicators, I think a huge measure of our success is our reach (not just whether we did something or exist in X channel). The City of NY reaches 5,483,640 individuals digitally each month broken done as:Read… Read more »