Posts By Steve Ressler

Fresh Look at IT Program Manager Competencies

In all the hype about new technology, we often forget to talk about what government IT is mostly about – that’s project management. It’s about leading projects to solve problems and it’s pretty tough. Was cool to see OPM deliver the new competency program for IT program managers. The hardest part is defining what makesRead… Read more »

22 Ideas to Improve Customer Service

The Customer Service series is supported by RightNow Technologies. To learn more on how to use cloud technology to improve customer service, visit the RightNow resource center today. Check out the GovLoop/RightNow Customer Service Hub to get smart on how to be awesome at customer service ——– Yesterday GovLoop held our 1st GovLoop Symposium (inRead… Read more »

What Tools Government Needs in an Earthquake

Some thoughts on gov’t resources during the east coast earthquake. 1) Website – how key is it to have your website up in a situation like this – like usgs.gov? You need Akamai (or type product) so you can scale your hosting when your servers get crushed. Some problems w/ usgs.gov being slow but seemsRead… Read more »

Phone tips & Tricks: Hear and Be Heard

The Phone Tips & Tricks series is supported by the Sprint Federal Employee Discount Program. To find awesome discounts visit the Sprint Federal Employee Discount resource center today. I don’t know about you, but I still get a weird feeling when I see a person walking down the street talking or singing to themselves. ThenRead… Read more »

Thoughts on Microsoft Live 365 & The Move to the Cloud

Last Thursday I was invited to attend a preview of Microsoft Office 365 – Microsoft’s new cloud offering for collaboration. First thing’s first..it was held at the new Microsoft Innovation Center at 9th/K in DC – building is amazing. And it seems they eat their own dogfood – the whole building operates on MS cloudRead… Read more »

Phone Tips & Tricks: BBM: It’s Not Just for the Kids.

The Phone Tips & Tricks series is supported by the Sprint Federal Employee Discount Program. To find awesome discounts visit the Sprint Federal Employee Discount resource center today. BlackBerry, aka the official phone of government. Govies all know and love their BlackBerries, but the one of my favorite parts of this phone is an applicationRead… Read more »

GovLaunch – Energy.gov Refresh

Pretty fascinating refresh of energy.gov today. Some initial thoughts: -I’ve never seen the normal header not be the top most part of a gov’t website. Pretty innovative -What is even cooler is when you scroll down, the actual normal looking header becomes the header and stays there. pretty slick. -Love the interactive maps/data for topicsRead… Read more »

OPM Pathways Programs Proposed Regulation Live

This is big news in federal HR community – check it out – http://www.opm.gov/HiringReform/Pathways/ Regulations will be announced in Federal Register tomorrow. More analysis forthcoming. Forum discussion – What do you think of OPM Pathways Programs? OPM Issues Proposed Regulations to Help Recruit and Train Students and Recent Graduates Proposed Pathways Programs Will Help BuildRead… Read more »