The Benefits of Using a Unified Case Management Platform
Agencies need individual solutions tailored to different case categories but also need those solutions to interoperate and share data.
Posts By Stephanie Kanowitz
Effective Workforce Case Management Helps Maintain Employee Trust
When an employee files a complaint, the process should be transparent and accountable from initiation resolution.
3 Strategies to Improve CX When You’re Not a Manager
You can improve customer service even if you’re not in charge. Here are three ways to make a difference.
Building CX on the Front Lines
Government workers who interact directly with the public give customers their first impression of not only that transaction, but the agency as a whole. To make that impression a good one, frontline workers must have the right support. And it comes in ways that aren’t always obvious.
Building CX on the Front Lines
Customer experience is a priority for government agencies. Here are six tips for improving it.
Defining Data Equity
Data equity accounts for social factors and includes the experience of the underserved in the community. Here are three agencies that bring equity to their use of data.
Reality Check: Counties Assess Their Cyber Readiness
From the types of attacks that take place, constantly increasing vulnerabilities, and growing automation and digitization, it’s crucial that governments monitor their security.
Using the Minimum to the Max
Using the minimum viable product (MVP) approach can save time and deliver visible results to sustain project momentum. Learn what it is and how it works here.
Reality Check: Counties Assess Their Cyber Readiness
From the types of attacks that take place, constantly increasing vulnerabilities, and growing automation and digitization, it’s crucial that governments monitor their security.
North Carolina Breaks Down the Digital Divide
The “digital divide” is about much more that broadband access. It’s also about access to devices, and the knowledge to use them. Here’s how North Carolina addresses it all.