How to Implement Innovations
Innovation is more than a process: It’s a culture. Here’s how Philadelphia’s Office of Innovation and Technology makes it happen.
Posts By Susan Kirby-Smith
Build an Innovative Ecosystem Through Cloud Architecture
If an agency wants to transform how it uses data, it needs to reimagine three core pillars of its data ecosystem: people, processes and technology.
Beware or Prepare? How to Work with AI
Getting used to AI can be an uncertain journey. Will it raise the quality and speed of your output? Will it expand the scope of your job, or put it at risk? Find out what an expert thinks.
How to Be a Nimble Employee
Coping with technological change in the office takes some special skills. Here’s how you can cultivate them in yourself.
Choosing Tech for CX Improvement
When agencies want to improve customer experience, they often need to add or upgrade technology. Here are some pointers for choosing.
Habit #5: Measure Productivity Productively
You can’t tell you’re improving productivity if you can’t measure it. Here are some tips on how to make the most of your productivity metrics.
How to Truly Unplug on Vacation
Vacations make employees happier, healthier and more productive — if they truly leave work behind. Here are seven thoughtful ways to unplug.
Some Favorite Productivity Hacks
We asked six of our experts for their favorite productivity hack — one simple, memorable tactic for accomplishing more. Here’s what they said.
Governments Find Strength in Numbers
Cybersecurity has become an issue that requires collaboration throughout government systems. Here are some examples of agencies doing just that.
Defining Open Data
Agencies are using open data to advance health equity and reduce opioid overdoses. Here are some tips for using open data in your community.