This blog post highlights the importance of focusing on CX for government IT products and how it has a positive ripple effect on both users and IT teams. By making CX a priority, agencies can improve service delivery while also creating a more fulfilling and productive work environment for IT professionals.
The intersection of technology and mission-driven service can profoundly impact the communities that government agencies serve.
The adoption of agile tools and techniques is not just a technical upgrade, but a cultural transformation aligning with their strategic goals.
A new Department of Health & Human Services agency, ARPA-H, is laser-focused on biomedical breakthroughs and innovations that could redefine healthcare in this country. Here’s how ARPA-H is doing it.
When one thinks of ACF, your mind might understandably drift toward the frontline workers, the policy makers, or the many initiatives undertaken to support vulnerable children and families across the United States. However, behind the scenes lies a team of dedicated professionals whose work is instrumental to ACF’s operations and mission: the technical team enabling… Read more »
Guided by insights from “Team of Teams,” a book by Stanley McChrystal, one HHS Operations Leadership team has transcended individual roles and embraced a collective sense of purpose.
Today, the Office of the CIO (OCIO) is more important than ever, and crafting a strong OCIO strategy is essential for effective governance, team alignment, streamlined operations and enhanced citizen services.