The intense competition for talent, combined with shrinking budgets, makes it increasingly difficult for state and local agencies to attract and retain employees while maintaining high-quality public services. One often-overlooked challenge that complicates workforce management even further is the issue of employees being overworked and disengaged. However, this is a problem agencies can address.
Many employees spend their time bogged down in repetitive, mundane tasks that seem disconnected from their agency’s core mission. By streamlining processes and implementing more automation, agencies can enhance employee productivity and improve service delivery. The result? A more engaged and satisfied workforce.
“By helping employees work more efficiently and modernizing their tools, we empower public sector workers to focus on the work they were meant to do,” explained Gianluca Cairo, Vice President of Operations and Strategy, Public Sector, at Dayforce, a provider of human capital management solutions.
In this video interview, Gianluca elaborates on how automation can support agencies in recruiting and retaining top talent. He covers topics such as:
- Actions agencies can take to improve workforce efficiency
- Real-world examples of how automation has led to measurable improvements in human capital management
- How artificial intelligence can assist with various HR functions, including career planning
